An objective, independent assessment of the performance of a service is invaluable in ensuring that every aspect of the business is performing well.
Utilising our IMPaCT audit tool, HCMS can assess the health of the operation and direct management focus to areas that, left unattended, might lead to a decline in rating and/or performance.
Whether you employ us on a regular basis to provide a longitudinal view of performance and hence spot trends or, whether it’s a one-off to put your mind at ease, we work with you to highlight key areas for focus before these are picked up by external agencies such as the regulators or commissioners.
Case Studies
A Series of Audits of Individual Care Homes to Identify Any “Red-Flag” Items and to Develop a Risk Management Profile for Newly Appointed Administrator
A partner at a major national insolvency practice was appointed Administrator to various small care homes in the South of England. It was felt that, although on the face of it there were no major causes for concern, both he and the bank would be reassured by an audit carried out by HCMS.
With just 48 hours notice, a senior member of the HCMS team attended each location and carried out an audit of all major areas of each business including…