We are delighted to have reunited our residents with their designated visitors inside our homes over the past weeks and months.
However, we must make sure that we continue to welcome visitors into our homes in the safest possible way. We are working hard to manage the risks of Covid-19 transmission while ensuring our residents and their families can enjoy spending time together.
When new government guidance is issued, we carry out dynamic risk assessments for each of our homes and review our visiting policy accordingly. Each resident has their own individualised visiting plan and we continue to encourage close family members to be involved in the development of this.
We understand how difficult it has been for our residents and their loved ones during the pandemic, and we have been supporting our residents in any way we can. Where a resident is unable to make a decision for themselves, we have been working with family members and friends to make a best interest decision on their behalf.
All visiting arrangements are subject to strict infection control protocols and vary depending on location.
Care Home Visiting in England
In England, current guidance allows each care home resident to have an essential caregiver as well as named visitors who may visit them regularly indoors.
Care Home Visiting in Scotland
Currently, in Scotland, guidelines do not refer to named or nominated visitors. Visiting is based on the dynamic risk assessment for each care home.
Care Home Visiting in Wales
In Wales, current guidance allows each care home resident to nominate an essential visitor who can visit regularly indoors. Additional visiting options will be subject to the dynamic risk assessment for each care home.
*The terms ‘nominated visitor’ and ‘named visitor’ mean that it must be the same people or person visiting.
Additional Visiting Options
Additional visiting options include garden, garden pod (with a substantial screen) and window visits. These depend upon the location and layout of your local care home.
For the most up-to-date visiting arrangements for your local care home, please contact your home manager.
Changes to Visiting
The manager of your relative’s care home will contact you by letter, email or telephone with any changes to visiting arrangements, advising the start date, booking process and infection control procedures visitors will need to follow. This will include information on lateral flow tests and PPE for visitors.