We were delighted to hear the central and devolved governments’ announcements allowing us to reunite residents with a nominated visitor in England and two designated visitors in Scotland. However, we must make sure that we reintroduce visiting in the safest possible way. We have been revisiting our dynamic risk assessments and guidance on visiting, working with each of our homes to support them with the logistics of testing visitors and minimizing the risks of extra traffic through each home.
The situation at each home varies greatly due to its layout and the space available for safe testing and visiting. The manager of your relative’s care home will contact you by letter, email or telephone when the new visiting arrangements are ready, advising the start date, booking process and infection control procedures visitors will need to follow. This will include information on the lateral flow tests that nominated visitors will be required to take.
As of the 8th of March, many of our care homes have welcomed their first designated indoor visitors, while others are finalising their plans to open for pre-booked visits in the following days. We kindly ask that you bear with us until we are confident that each home can welcome nominated visitors safely and comfortably for our residents, their relatives and our staff.
For the most up-to-date visiting arrangements for your local care home, please contact your home manager.
In exceptional cases, such as when a resident is at the very end of life visits will be supported. Please contact the home manager directly to discuss this process.