First CQC ‘Good’ for Buttermere House

Buttermere House Care Centre in Broadbridge Heath near Horsham has been rated as ‘Good’ in all areas following its first inspection by the Care Quality Commission.

Buttermere House provides accommodation and support for younger adults who have complex learning disabilities, autism and related conditions.

Healthcare Management Solutions was appointed to manage the service in December 2021, establishing a robust improvement plan and overseeing the home’s relaunch as Buttermere House, operating under the newly established Silverlake Care brand.

The service received its first inspection from the Care Quality Commission in March 2023.

Inspection Findings

In the inspection report, the inspector noted that People who used the service told us staff were kind, caring and respectful towards them. People’s care plans and the support from the registered manager provided staff with the information required to support people effectively. People and their families were involved in the planning of their care and their wishes were respected.’

The report also stated that People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.’

One family member told the CQC “I have no concerns whatsoever about [my relative’s] safety, Buttermere House is the safest place she can be” and another said: “They know [my relative] inside out and what they need to do to keep her happy.”

The manager was praised with the report saying that Staff demonstrated an understanding of their roles and responsibilities and told us that they had confidence in the registered manager. One member of staff told us, “[Registered manager] is always available for us, we can speak with her at any time.’

A Pleasing Outcome

Tony Stein, CEO of Healthcare Management Solutions which manages Silverlake Care, said: “We are all very pleased with the outcome of Buttermere House’s CQC inspection.

“I am especially pleased to read the comments from our residents and their families. Our purpose as a business is to provide care in a warm and welcoming environment, so knowing that this is being delivered is very encouraging.

“Well done to the whole team on achieving this recognition and for the care they give to the people they support every single day.”

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