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IT First Line Advisor

1st Line IT Advisor – Head Office, Wythall, Birmingham

Salary: Negotiable (DOE)

Type: Permanent

Hours: 37.5 hours per week

Healthcare Management Solutions (HCMS) provides Care Home Owners, Operators, Investors, Banks and Insolvency Practitioners with a one-stop solution to the care home sector. From our dedicated Head Office we operate a team of Regional Managers, Consultants and Support Professionals.

As a result of company expansion, HCMS’ IT team are looking to recruit an enthusiastic and motivated 1st Line IT Support technician to complement the existing IT team. Educated to a minimum of A-level standard and with a keen interest in IT, the ideal applicant will have a passion for delivering outstanding support services to our customers and staff. An excellent telephone manner and good communication skills are essential to this role, as is a willingness to be a team player.

The key functions of this post are to:

  • Assist with providing first line desktop support to approximately 300 remote and 60 head-office users covering both software and hardware across multiple UK sites.
  • Support internal computer-users by troubleshooting a range of hardware and software issues using a centralised Service Desk, predominantly MS Windows but including Apple Mac products.
  • Provide troubleshooting of systems and peripherals e.g. scanners and printers.
  • Set up new users, desktop PCs, laptops and printers.
  • Assist with the installation and configuration of new IT equipment and the upgrading of existing systems.
  • Effective management of support records to ensure customers receive regular progress updates.
  • Deliver professional customer service to exceed expectations.

The ideal applicant must be able to prove eligibility to work full-time in the United Kingdom with a relevant working valid passport (not student visa).

(Please Quote Ref: ITS/KW/HCMS)

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