Operational Review and Long-Term Management Assignment for a Specialist Provider Group


HCMS were approached by a registered provider with 5 specialist services in the south of England following a downturn in the Group’s commercial performance, initially to undertake an operational review of the services.

These homes had historically traded well and had achieved inspection ratings of ‘Good’ however 2 of the 5 services had dropped to ‘Inadequate’ with 1 issued with a warning notice to improve safety and governance.

Despite the appointment of an experienced Operations Director, the Group’s required outcomes were not being delivered internally and a decision was taken to transfer all the homes into HCMS’ full management including taking over the NI role.

As part of the brief, the Group’s Board, who were considering their long-term strategic direction and future development opportunities, needed an independent and objective report on how effectively the business was leading and operating its care services in terms of quality and commercial management, along with recommendations for improvements.

HCMS completed the detailed review of the services and provided a ‘Red-Amber-Green’ assessment of the level of risk identified along with a detailed schedule of corrective actions required at each service. The financial element of the review identified significant cost savings for the Group through improvements in staffing and other overhead cost reductions.

Under HCMS’ management, all services were rated as ‘Good’ and strong sustainable relationships with commissioners were created. Each service had a settled Home Manager and a new Operations Director was appointed by the Group.