No other consultancy can boast the turnaround experience of HCMS.
Since 2008 we have helped hundreds of services to improve both financial and operational performance and saved many from almost certain closure.
Our experienced team of Peripatetic Managers, Regional Managers, Quality Auditors, Operations Directors, Trainers and Support Staff are used to dealing with difficult situations.
Our strong reputation with the various Regulatory agencies ensures that services are given the breathing space required to implement sustained improvement during any turnaround phase.
We can assist with the review of the service, the development of a turnaround plan, the preparation of a home development plan and the implementation of the changes necessary to succeed including, where a Home Manager is required, installing an experienced temporary manager whilst recruitment for a long-term replacement is undertaken.
Case Studies
Operational Audit and Financial Review of a Care Home Group Consisting of 20 Homes
HCMS was asked to carry out both an operational audit and a financial review of a care-home group consisting of c. 20 homes. All of the homes were located in England.
The group had been with the lender’s restructuring team for over 12 months, and whilst independent financial business reviews had been undertaken during his time, the lender wanted an independent sector specialist’s viewpoint. The objective was to enable the creation of a turnaround strategy for the group…
Operational Support to Home Owners With Serious Regulatory Issues
HCMS were contacted by a care home owner unsure of how to resolve problems with the Regulator (CQC) and commissioners following a series of mishandled safeguarding cases.
The owners saw the home as an investment and had no practical experience of care home operation. They had relied heavily upon their long-serving Registered Manager to provide the day to day management of the service. The RM left the home to seek a new challenge…