Are you concerned about the performance of your customer’s business? Is your client in default? Is this a temporary ‘glitch’ or is it terminal? Can the current management team work through the problem? Should you continue to offer financial support?
We offer a range of solutions:
- Independent Business Reviews
- Independent Operational Reviews
- Management Audits
- Viability Reviews
- Financial Forecasting
We also provide:
- Pre-Investment Appraisals
- Interim Management
- Client Support
- Help with Regulatory and Contracting issues
- Quality Assurance and Quality Audit systems and training
How banks can benefit from IMPaCT:
- Visible quality monitoring and comparative reporting over time
- Independent confirmation of compliance
- A reliable ‘early warning system’
- A window into management capability
- Invaluable resource for appraising client acquisitions
- Better targeting of resources and funds
- Help in achieving optimum ROI
- Assists in achieving rapid turnaround and confident planning of exit strategy
- Maximises business value
Case Studies
Operational audit and financial review of a care-home group consisting of 20 homes
In early 2011 HCMS was asked to carry out both an operational audit and a financial review of a care-home group consisting of c. 20 homes. All of the homes were located in England.
The group had been with the lender’s restructuring team for over 12 months, and whilst independent financial business reviews had been undertaken during his time, the lender wanted an independent sector specialist’s viewpoint. The objective was to enable the creation of a turnaround strategy for the group.
Review of three family owned homes on behalf of a bank
A leading lender to the sector contacted HCMS with concern over the viability of a family operated, three home care group. The bank in question believed that the homes were being operated to a reasonably high standard but was concerned that a high cost base, together with the imminent end to a capital repayment moratorium would lead to financial difficulties for the group.
The bank wanted a review of the business, but they were mindful of concerns raised by the owners that a high profile review would lead to worry among the staff and damage the reputation of the business locally.
Operational and Financial review of a 12 care home group in the South West
On the instruction of a major bank Healthcare Solutions (HCMS) were instructed to carry out an appraisal of a 12 home group. The brief was to determine whether management had the capability to turn around a business that had been unable to meet it’s financial obligations, and that was under creditor pressure from suppliers and HMR&C. Two homes in the group had recently been closed by the care homes regulator.
The bank had been unable to obtain meaningful financial information from the borrower to support requests for overdraft extensions and interest and capital moratoriums.